"Neither Sam nor I had ever seen such a thing so we started talking to him. Well, once he got over thefact that he was talking to the chairman, he explained that he had a dual purpose: to make people feelgood about coming in, and to make sure people weren't walking back out the entrance with merchandisethey hadn't paid for. "I haven't made any accusations," he returned, then added, directly, "But I assumed that you knew something of his business while he was alive." Chapter 20 "I loved it. So many times we overcomplicate this business. You can take computer reports, velocityreports, any kind of reports you want to and go lay out your counters by computer. But if you simplythink like a customer, you will do a better job of merchandise presentation and selection than any otherway. It's not always easy. To think like a customer, you have to think about details. Whoever said 'retailis detail' is absolutely 100 percent right. On the other hand it's simple. If the customers are the bosses, allyou have to do is please them."I couldn't agree with David more. Everything we've done since we started Wal-Mart has been devotedto this idea that the customer is our boss. The controversies it has led us into have surprised me, butthey've been easy to live with because we have never doubted our philosophy that the customer comesahead of everything else. 在线不卡日本v二区,日本最新免费一区,日本道二区视频,国产在线视频不卡一 The fire of those strange eyes lighted a train of gunpowder in the man. He forgot everything. "Oh鈥攜ou beauty!" he murmured hoarsely. Many people have predicted for years that Wal-Mart would lose its way once we got to the toughchallenges of real urban environments. Supposedly, our approach just won't work in neighborhoods withdisenfranchised citizens and underprivileged people who have never been winners. The Wal-Mart waycan't reach folks who have been thieves, and who for the most part haven't felt much pride in their lives.